Frequently Asked Questions

Booking

Do I need an account to book? Yes. Create an account, verify your email with the code we send, and you can book straight away.

How soon can I start? Coworking desks, day passes and meeting rooms start as soon as payment is confirmed. Virtual offices start once verification documents are approved. Managed offices depend on fit-out and are confirmed on the proposal.

Can I see a location first? Yes. Request a callback and we will arrange a visit at your convenience.

Billing

When do I get my invoice? Immediately on purchase, and automatically before each renewal. Every invoice is emailed to you and stays available in your account.

How much notice do I get before renewal? A renewal invoice is generated and emailed in advance of the due date, so there is no surprise charge.

Is GST included in the displayed price? Prices are shown exclusive of GST unless marked otherwise. GST is calculated and shown separately at checkout and on the invoice.

Can I add my GSTIN? Yes — add it in your account profile and it will appear on all future invoices. Ask through the helpdesk if you need an already-issued invoice corrected.

How do I pay? Online by card, UPI, net banking or wallet through our payment gateway, or by bank transfer against the details on the invoice.

Can I get a statement of account? Yes. Your ledger is in the portal and can be downloaded for any date range.

Account and services

Can I upgrade mid-term? Yes. The difference is charged on a pro-rata basis for the remainder of the current term.

Can I turn off auto-renewal? Yes, from the service page in your account, at any time before the renewal invoice is raised.

What happens if I pay late? Reminders are sent, and after a continued overdue period the service may be suspended until the balance is cleared.

Support

How do I raise an issue? Through the helpdesk in your account. It reaches the team that runs your location and every reply is recorded on the ticket.

What if nobody responds? Reply on the ticket asking for escalation and it will be reassigned to a manager.