Refund Policy

1. General principle

Workspace services are supplied for a defined period. Once a period has begun, the fee for that period is generally non-refundable, because the capacity has been reserved for you and cannot be resold. The exceptions below set out when a refund is due.

2. Failed and duplicate payments

If an amount is debited but the booking does not appear in your account, or if the same invoice is paid twice, the excess is refunded in full. Report it through the helpdesk with the payment reference; gateway-initiated reversals typically reach the source account within five to seven working days.

3. Cancellation before service start

A subscription cancelled before its start date is refunded in full, less any non-refundable setup fee that has already been incurred and less payment gateway charges where the gateway does not return them.

4. Meeting rooms and event spaces

• Cancelled more than 48 hours before the slot — full refund or free reschedule.
• Cancelled between 24 and 48 hours before the slot — 50% refund or free reschedule.
• Cancelled less than 24 hours before the slot, or no-show — no refund.
• Event bookings with custom setup follow the cancellation terms stated on the event quotation.

5. Day passes

Unused single day passes may be cancelled up to 24 hours before the booked date for a full refund. Pass bundles are non-refundable once activated but remain valid until the expiry stated on the bundle.

6. Mid-term cancellation of subscriptions

Subscriptions cancelled part-way through a paid term are not refunded for the remainder of that term. The service stays available to you until the end of the paid period and does not renew.

7. Setup fees and deposits

Setup and onboarding fees are non-refundable once work has commenced. Security deposits are refunded after the service ends and handover is complete, less any outstanding dues and the cost of damage beyond fair wear and tear.

8. Service failure on our side

If we are unable to provide a booked service and cannot offer an acceptable alternative, the amount paid for the affected period is refunded in full.

9. How refunds are made

Refunds are credited to the original payment instrument. Where that is not possible, they are paid to a bank account you nominate after verification. Approved refunds are initiated within seven working days; the time taken to appear in your account depends on your bank or card issuer.

10. Raising a refund request

Raise refund requests through the helpdesk under the Billing department, quoting the invoice number or payment reference. You will receive a written decision on the same ticket.